According to a CX SQM study, 95% of customers continue cooperating with companies that resolve their requests during the first call. Address client needs right away, and you’ll increase customer loyalty and accelerate sales. But how to do it? Focus on your call center…
A sales rep’s productivity is the ratio between sales metrics and the resources they use to achieve these metrics. The less time and effort an employee needs to achieve their goal, the higher their productivity, leading to better sales and higher company revenue.
According to Hyken’s research, 81% of customers prefer to shop with companies that personalize their experience. Moreover, 70% appreciate that employees know about their previous interactions with the company. However, not all businesses consider this level of service…
Ringostat Smart Phone 2.0: an overview of all the features for effective lead processing
October 2, 2024
Ringostat Smart Phone is a cross-platform application for calls, chats, CRM and real-time analytics. With it, you can access full-fledged business telephony wherever you are — in the office or out of it. Read our in-depth review of Ringostat Smart Phone’s features to…
Inbound leads: who they are and how sales teams can turn them into customers
September 6, 2024
Leads are usually divided into several types according to the degree of interest. Each type requires a separate approach. This article will discuss inbound leads, i.e., potential buyers who contact the company themselves. Find their inherent features and how to bring them to…
Outbound leads: who are they, what are their characteristics, and how to sell to them
September 4, 2024
Working with cold leads is challenging. According to statistics, 92% of sales professionals give up after four “no’s” when communicating with cold leads. But there are many reasons not to stop working with them: reaching a new audience that hasn’t heard of…
In business, as in sports, only those who strive for first place stay ahead. Ringostat embodies this spirit by delivering groundbreaking solutions that keep you ahead of the competition. Over the past 12 months, we’ve introduced a series of innovative updates that have…
Ringostat expands customization for AI-powered conversation intelligence
August 29, 2024
Ringostat has elevated its AI-powered conversation intelligence for sales teams and call centers. The solution, already a game-changer in performance analysis, now offers fully customizable speech analytics. Businesses can set tailored evaluation criteria for different…
Full-fledged business telephony is now right in your smartphone — with Ringostat mobile app
August 27, 2024
Does your team often work away from the office and need to stay in touch with customers via smartphone? Ringostat has a powerful solution for you. Meet a full-fledged business telephony that fits your pocket and won’t “freeze” your phone. The Ringostat Smart Phone…
Case study: how Ringostat helped increase the number of customer calls for a Polish digital agency
August 15, 2024
Agencies that launch advertising for businesses need effective promotion themselves. And it’s impossible without call analytics if some customers contact the company by phone. This is exactly the situation of the Polish digital agency Verseo. Its specialists use…
Case study: 6.5% increase in conversion rate for Lexus and Toyota dealer
July 9, 2024
Car dealers face a tough challenge in standing out from the competition, especially when brands have strict guidelines for their websites, creatives, and car ads. However, City Plaza has cracked the code for effective promotion. A key part of their strategy is Ringostat call…
This guide is for those who work with data in Google Spreadsheets. It will be especially useful for small business owners and sales reps—if their KPIs are related to call handling. Thanks to this upload, it will be easier for you to evaluate the…
Case study: how AI saves a US company 4 hours of team control every week
June 21, 2024
It is believed that in the West, customers practically do not call brands, and all communication occurs exclusively online. But this is not true — it depends on the niche. The American company Ardmor makes and receives more than 2000 calls a week. It is simply impossible…
How to reduce the average time spent on cold calls without compromising their quality
June 6, 2024
According to research by Selling Power, 48% of sales managers are afraid to make cold calls. There are several reasons for this fear. Firstly, initiating the first contact with a stranger is challenging. Secondly, there are biases regarding the effectiveness of this tool.
Using Email Signatures as a Marketing Tool: Ideas for Generating Leads and Promoting Business
June 4, 2024
Have you ever thought of how the footer of your email can influence your business? Absolutely, you can end your email messages with something like “Best regards” and your name next to your title. But is that enough in a world where everyone is vying for attention? In…
According to research, two main things often repel customers. The first is when a sales manager is overly pushy, and the second is when they show no interest in the customer’s needs. The SPIN method helps structure the conversation in such a way that the customer…
Guide: how Ringostat Power Dialer works in the application for calls and CRM
May 24, 2024
Ringostat Power Dialer is an option for automatically dialing your customers, saving your team time and money. You upload the numbers you want to call, and Ringostat automatically dials them, so the operator only needs to communicate with customers. This guide will show you…
Automatically dial customers with Power Dialer, saving up to 7 seconds on each call
May 22, 2024
Copying a number, pasting, dialing — these small actions take only seconds. But when you have to call hundreds of customers, these time-consuming actions gradually add up to hours. To save you from this problem, Ringostat has released Power Dialer. Outbound call centers…
5 myths that prevent businesses from implementing AI. And why it's not true
May 17, 2024
“No way! Our business is not Google or Amazon, and we don’t have the same budgets. Besides, our company doesn’t even have programmers”. This is roughly what some entrepreneurs think when it comes to implementing AI. All of this is the result of misconceptions…
How to increase revenue and close more deals with Ringostat AI Supervisor
May 15, 2024
It was only a year ago that Ringostat introduced artificial intelligence for analyzing phone calls. Since then, we have seen many examples of successful use of the tool by various companies. Now we are training our artificial intelligence to meet the needs of a particular…