When a customer can’t get through to your company for the fourth time in a row, they stop calling. A week later, this same customer signs a deal with a competitor worth tens of thousands of dollars. Your sales department is simply handing profits to competitors, and…
For running an online business, having the right priorities is crucial. Today, most companies invest in emotional marketing, trying to reach the largest possible audience and establish close connections with them. Because of this, metrics like engagement, social media…
Every manager knows that losing control over their sales team’s performance puts targets at risk. When part of your team works remotely, oversight becomes even more challenging. How do you know if an employee is genuinely available, or if they’ve simply set their…
Imagine this: a customer who couldn’t reach you is now taking their money to your competitor. And you don’t even know how many such customers you’re losing every single day. So why do companies keep missing calls? And more importantly, how can you prevent losing…
For any e-commerce business, maximizing profitability and increasing sales is crucial. Naturally, all sellers aim to increase the average order value in their online stores. To solve this problem, there are proven solutions: cross-selling and upselling techniques. The…
Do you know how many potential customers your company loses each day due to missed calls? According to statistics, about 85% of potential customers who were unable to get through on their first attempt will not call again. This means, businesses rarely get a second chance.
How to Understand if Your Remote Managers Are Losing Clients: 7 Warning Signs and Control Tools
April 29, 2025
Your business is running, sales managers handle calls, but conversion rates are dropping and profits have stalled. What’s happening? If your team works remotely, the issue likely stems from communication gaps you cannot fully monitor. How can you understand whether…
Business Communication Security: Ringostat Achieves Latest ISO/IEC 27001:2022 Certification
April 3, 2025
Ringostat has become the business communications platform to receive the latest version of the international information security standard — ISO/IEC 27001:2022 certification. This is an additional confirmation that we protect our customers’ data to the highest…
From now on, you’ll be able to find out about our updates in English. Keep an eye out for the opportunities your business can gain from improvements to our platform. Read about IPv6 support for telephony, Ringostat Smart Phone updates, exporting data from the missed…
Case study: how AI helps to evaluate online lessons in an IT academy for children
January 13, 2025
Learning is not an easy process, even for adults. Let’s not talk about children and teenagers who are already mastering “computer” specialties. To make learning as enjoyable and fruitful as possible, the professionalism of teachers and consultants must be carefully…
Case study: how AI speech analytics helped a hearing center to cut call control time by three times
January 10, 2025
Hearing aids are not something that should be bought at random without prior diagnosis and consultation. That’s why Betterton Hearing Center always has a lot of communication with potential clients and their relatives. To ensure high-quality customer service, the…
Ringostat's live chats — fast, flexible, and client-focused website communication solution
December 2, 2024
79% of businesses report that live website chats positively impact sales. Now, you can experience this advantage first-hand. Ringostat has launched live chat solutions for websites designed to convert more visitors into loyal customers. You’ll enjoy a quick, adaptable…
Case study: Ringostat AI instead of two quality control employees for Keramis
November 7, 2024
Many companies lack qualified personnel. Management has to take on many additional functions, and minimal time is left to control the team. However, this task can now be entrusted to artificial intelligence. Read the case study on how Ringostat conversational intelligence…
Mobile communication became a real breakthrough for businesses many decades ago. However, it soon became apparent that its functionality was insufficient for effective operations. Instead, virtual telephony provided entrepreneurs with all the necessary tools: voice menus…
Seamless Team Communication: How to Easily Connect In-Office Staff with Remote Workers
November 1, 2024
The modern world is becoming increasingly mobile, and work formats are also changing. Many companies are transitioning to a hybrid work system. Some employees work in the office, while others work remotely or frequently travel to clients, production facilities, etc. How can…
According to a CX SQM study, 95% of customers continue cooperating with companies that resolve their requests during the first call. Address client needs right away, and you’ll increase customer loyalty and accelerate sales. But how to do it? Focus on your call center…
A sales rep’s productivity is the ratio between sales metrics and the resources they use to achieve these metrics. The less time and effort an employee needs to achieve their goal, the higher their productivity, leading to better sales and higher company revenue.
According to Hyken’s research, 81% of customers prefer to shop with companies that personalize their experience. Moreover, 70% appreciate that employees know about their previous interactions with the company. However, not all businesses consider this level of service…
Ringostat Smart Phone 2.0: an overview of all the features for effective lead processing
October 2, 2024
Ringostat Smart Phone is a cross-platform application for calls, chats, CRM and real-time analytics. With it, you can access full-fledged business telephony wherever you are — in the office or out of it. Read our in-depth review of Ringostat Smart Phone’s features to…
Inbound leads: who they are and how sales teams can turn them into customers
September 6, 2024
Leads are usually divided into several types according to the degree of interest. Each type requires a separate approach. This article will discuss inbound leads, i.e., potential buyers who contact the company themselves. Find their inherent features and how to bring them to…