Digest of Ringostat updates for March 2020

March became a month of global change and it especially concerned the business. Ringostat does everything possible to keep you working effectively and quickly adapting to the new conditions. We created a new tool for convenient communication with customers. Discover these and other updates in the digest.

1. Ringostat Messenger

A completely new tool that will help increase website conversion. It allows you to communicate with customers in a single interface, no matter where they text you: in Telegram or Viber.

How does it work:

• the customer visits the website and sees icons with the familiar messengers;
• he writes to one of them;
• the sales rep sees in the Ringostat Smart Phone interface that a new dialogue has been added to the queue;

• the employee answers the customer directly in the Ringostat Smart Phone interface;
• the buyer continues to communicate with him in the messenger;
• the sales rep sees the history of all active dialogs that he already started to process, in other words, those that are not closed and there is communication on them.

Tasks that solves Ringostat Messenger 

1. Work in one window and save time. The employee is not switching between different messengers and communicates in a single interface.
2. Increase website conversion and customer loyalty. They can always contact you via a convenient channel.
3. Data safety. The sales rep can quickly go to the desired dialogue in the log, find out the full dialog with the customer. If an employee quits, there is no risk that the contacts will be lost, as while using a personal messenger.

2. Ringostat Smart Phone updates

Microphone check

In March, we improved the process of checking the microphone on the device that is provided automatically. Now Ringostat Smart Phone can display two statuses:

• “You have a great microphone”;
• “No microphone signal”.

The second status is displayed if Ringostat Smart Phone detects that the signal is completely absent:

Also, a pop-up notification appears when the microphone signal is absent at all. By clicking on the “Check microphone parameters”, the user is sent to check the microphone in the browser:

4. Easy access to the call queue

A call queue is a feature that allows you to equally distribute the workload on sales reps and reduce the number of missed calls. Its settings influence the order in which calls will be received and processed.

All inbound calls are first added to the call queue. And then they are distributed according to one of the strategies that you choose:

• all sales reps are called simultaneously until one of them answers the call;
• an employee who has not received calls longer than others is called;
• the call forwards to the sales rep who received the least number of calls;
• calls are randomly distributed;
• employees are called in a circle, in other words, one by one.

What has changed

1. Now you can configure the call queue on your own — only technical support did this before. To access the call queue, you must have an “admin” access level.
2. To configure, go to the Virtual PBX section — Call queue.
3. We made the call queue settings more understandable. Also from the personal menubar, you can easily find the instructions: