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Case Study: How Promoting Low-frequency Queries Boosted Phone Calls from PPC by 48%

The case study of the online market of digital technology illustrates that low-frequency keywords can be way more effective than high-frequency ones. Let’s take a look at the experience of our client. 

Client: LETS company

Topic: online market of digital technology

Tasks: systematically analyze calls, improve the analysis of call center performance and thus boost the effectiveness of call operators.

Region: Kazakhstan

Results after 2,5 months of Ringostat use:

Peculiarity: company works in both B2B and B2C

Before Ringostat activation

Initially, LETS company used a few marketing channels and marketers wanted to measure their effectiveness but couldn’t do it properly. Moreover, their PPC campaigns weren’t effective and website didn’t bring a profit to the company.

Customers of online markets of digital technology tend to make phone calls before purchasing. Even if they make orders online, sometimes they call themselves to confirm the order and clarify terms of delivery etc. Therefore, LETS has to take phone calls into consideration and measure them as one of the most important metrics of online store effectiveness.

However, before Ringostat activation LETS didn’t get to use specific call tracking software. Operators manually tracked phone calls and logged data into Excel spreadsheets.

“Previously our call center operator asked clients how they had heard about LETS. They logged this info into notebooks. Then we had to unite and analyze this data. Therefore, Ringostat seemed to us the true masterpiece in comparison to manual tracking.

Sergey Kim,
Head of LETS online store

Why LETS implemented call tracking

LETS set 3 goals:

  1. Get systematized analytic reports on calls.
  2. Analyze the effectiveness of advertising campaigns in terms of calls.
  3. Analyze the activities of each sales rep (number of answered calls per day, their average duration).

🏆 Increase the effectiveness of advertising with Ringostat call tracking

Find out what sources bring calls — down to the keyword in contextual ad


When the company implemented Ringostat call tracking, their website was just redesigned. Later they set up Google Adwords campaigns.

LETS wanted to optimize expenses on PPC advertising and make the cost per call about $1. That’s pretty simple. For example, if you spend $5 on PPC, you have to get 5 phone calls from advertising.  

The good thing is LETS marketers understood that success didn’t come overnight and tested different PPC campaigns.

When analyzing Ringostat reports, marketers understood that low-frequency keywords attract way more targeted traffic because they precisely describe the visitors’ needs. For this reason, marketers of LETS company made a decision to change the general queries in ad campaigns to low-frequency ones.

In general, they have found a simple rule: if you don’t have a good website content and usability at the beginning, the most effective decision is to promote low-frequency queries (for specific goods and items) and have competitive prices. When clients know what they want, their main goal is to find the best price.

How call tracking helped improve the effectiveness of sales reps

Thanks to the Ringostat report on call distribution, LETS determined the time of the highest call center volume and consequently decreased the number of missed calls. It turned out that Monday and Friday are the busiest days in the call center. Most calls come at 9-11am. Now, call center operators certainly know that it’s not the best time for coffee. 

🚀 Boost your marketing effectiveness with Ringostat and increase the number of leads

Get more bang for your buck — find out which campaigns and keywords are driving calls and leads, optimize your ads for more sales


Get an automatic ROMI calculation. Prove your performance with numbers


48% 92% 2/3
increase in calls from contextual advertising increase in calls from the price aggregator of the advertising budget was freed up

Use of Ringostat allowed marketers and managers to determine the value of low-frequency queries for online store and successfully distribute advertising budget. Moreover, the company cut Google Adwords costs three-fold and increased the number of incoming calls by 48%. The number of missed calls was reduced from 24,6% to 6,9%. 

The analytical data from Ringostat became the basis for improving call center strategies. Ringostat reports fix the data about activities and efficiency of each manager. Also, top managers of LETS plan to implement call recording for the detailed understanding of sales.

Don’t be afraid to use new technologies because they can help you achieve great results. Make the first step and try Ringostat.

🏆 Do you want to achieve the same cool results as in this case?

Order a demo, and the Ringostat manager will select a solution specifically for your needs

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