Ringostat’s live chats — fast, flexible, and client-focused website communication solution

79% of businesses report that live website chats positively impact sales. Now, you can experience this advantage first-hand. Ringostat has launched live chat solutions for websites designed to convert more visitors into loyal customers. You’ll enjoy a quick, adaptable setup, seamless integration with other Ringostat tools, and in-depth analytics. At the same time, your customers will appreciate a convenient and efficient communication channel with your business.

During the beta test, the chats are free for all Ringostat Smart Phone users. We invite you to use Ringostat chats! Just fill out the form on our website or call us. If you are already our customer, contact our technical support.

Website Live chats — boost for your sales

While it might seem that having phone, email, and messaging options on your website covers all bases, the latest statistics reveal otherwise. In reality, live chat features are highly valued by potential customers, and businesses that implement them reap significant benefits.

1. 85% percent of users find interacting with businesses via chat to be highly satisfying, with 41% favouring this channel for its immediacy and the ability to review information in real-time.
2. Customers who engage in chat prior to making a purchase experience conversion rates of up to 40%, with an average increase of 8-20%.
3. Visitors who use chat are 63% more likely to return to the site, enhancing the likelihood of repeat purchases.
4. Those who communicate via chat tend to spend more, with average order values soaring by 60% thanks to the personalized recommendations offered by operators.

Seize these benefits without delay. This feature is essential for virtually every business sector. Simply fill out the form on our website, give us a call, or start a chat to the right.

How Ringostat’s website chats work

It’s all straightforward and user-friendly.

1. Install the Ringostat script on your website, and either set up the chats yourself or have our technical support team assist you.
2. A communication widget will then appear on your site, allowing visitors to click and open a chat window. If you already have a widget for callbacks or instant messengers, chat will be integrated as an additional option. No need for a reinstallation — simply enable and configure the chat feature.
3. Sales representatives receive notifications through Ringostat Smart Phone, a versatile cross-platform app for handling calls, chats, CRM, and accessing real-time analytics.
4. Our platform also gathers comprehensive statistics on all chat interactions.

Customers can effortlessly choose their preferred communication channel by clicking on the widget. There’s no need to search through various website sections for callbacks, chats, or messengers. With all communication options consolidated in one elegant interface, you streamline the customer experience, saving them time and enhancing their satisfaction. This efficient approach not only elevates customer loyalty but also drives increased sales.

What are the advantages of using Ringostat chats?  

Easily customize chats for your website and business

Flexibility is a core principle at Ringostat, and this ethos is reflected in our chat functionality. You have the freedom to tailor nearly every aspect to suit your needs.

Navigate to the chat settings in your Ringostat account and personalize:

• the primary language for the chat interface, along with additional languages based on your website settings and customers’ browser preferences;
• the style: colors for text, background, buttons, and links, as well as font choices;
• the content: company name, greeting messages, button labels, prompt texts, and templates for initiating customer dialogues, among other elements.

For your convenience, a preview on the right allows you to see the changes in real-time. For instance, you can view exactly how the customized elements will appear:

As a result, the chat will seamlessly integrate with your website, appearing as though it was bespoke-designed for your brand. Should your website, company name, or business processes evolve, updating the chat is effortless and takes just a few minutes.

Work with chats within a single ecosystem

Managing separate services for chat, callbacks, and telephony can be a hassle for businesses. You face the complexity of integrating codes from various platforms, liaising with multiple technical support teams, and keeping track of separate payments.

With Ringostat, all these challenges can be effortlessly resolved on a single platform. Chats perfectly complement the communication channels available to our platform users. You can make calls from one tab and process messages in another—all in one app. Using messengers and chats together lets you get the most out of your experience.

When users open the Ringostat widget on your website, they will be pleasantly surprised that you provide a wide range of communication channels. The customer can write to the chat on the website or your Viber, Telegram, or Messenger — depending on what is more convenient. This diversity will only benefit your business. After all, 40% of people believe that “multiple ways to communicate” is the most essential feature that customer service departments can provide.

And there’s one more advantage. By connecting our chats, you can manage them and pay for everything within your account on the platform. We also guarantee that all the products you use will have timely updates.

Process all messages in a single interface

Ringostat Chat is far more than a mere tool for customer correspondence; it is an integral component of a comprehensive application. Not only can you engage with customers via chat, but you can also make calls or send SMS messages — all from within the same platform. Detailed client information, including the ads that led them to your site, is readily accessible with just a few clicks.

Operators need not switch between disparate services or devices. All communications, whether calls or messages are consolidated within a single interface, allowing swift and efficient responses. This streamlines operations and ensures no message goes unnoticed, as notifications are promptly delivered through the Ringostat app.

Messages from chats appear in the Messengers tab alongside requests from corporate Viber, Facebook Messenger, or Telegram. All incoming requests are organized into a queue, allowing the sales team to address them systematically. Conversations with recent client messages are highlighted in red, ensuring they are prioritized appropriately.

You can transfer a dialogue to another team member if they possess greater expertise on the client’s issue. Simply click on the three dots at the top of the conversation, select “Transfer Dialogue,” and designate the appropriate recipient.

Analyze statistics on chat messages and their advertising sources

Ringostat meticulously records every chat and messenger interaction, with comprehensive statistics available in the Message Log within the Call Centre. Here, you can ascertain:

• the timing of each dialogue;
• the sender of the last message—whether an employee or a client;
• the customer’s name;
• the customer representative who handled the request;
• the response time to the initial message;
• the advertising source that attracted the customer, including source, channel, campaign, and keyword;
• the content of the dialogue is accessible by clicking on the message date.

This detailed data lets you oversee team performance and respond to potential clients quicker. Additionally, you can assess which advertisements yield the most engaged users who initiate chats.

Start increasing the conversion rate of your website right now. Just fill out the form on our website, call us or send us a message via chat. Our technical support team will be happy to answer all your questions and help you with the settings, if necessary.