Ringostat rolls out 6 new-era updates since last September

In business, as in sports, only those who strive for first place stay ahead. Ringostat embodies this spirit by delivering groundbreaking solutions that keep you ahead of the competition. Over the past 12 months, we’ve introduced a series of innovative updates that have set new industry standards. September marks Ringostat Business Month, our annual tradition of reflecting on the year’s achievements.

Start with our infographic highlighting the key milestones, then dive into each update’s details.

Full-scale business telephony now at your fingertips

Ringostat Smart Phone is a powerful cross-platform app that brings calls, chats, CRM, and real-time analytics straight to your pocket. It offers full-scale business telephony on the go, making it ideal for call centers, sales teams, support departments, and more.

Now available on Android, with an iOS version on the way, this mobile app is a game-changer for companies whose employees frequently work away from a desk. It’s particularly valuable in industries like:

• logistics;
• real estate;
• any field where sales agents meet clients or visit sites;
• businesses where the account leads juggle multiple roles and are often out of the office.

What are the advantages of a mobile app?

1. It offers all the functionality of the desktop version right on your smartphone. With a single app, you can make calls, chat with users, and engage with messenger services. You’ll see which customers currently on your site have already contacted you, allowing you to gather crucial insights before answering the call. Best of all, calls made from both mobile and desktop are seamlessly integrated within the same system. All call records, statistics, and key information across your team are securely stored within Ringostat.
2. The app excels on mobile internet, enabling you to work from anywhere. It ensures high-quality data transfer, crystal-clear sound, and dependable communication so you can stay connected and productive wherever you are.
3. The app integrates with your CRM system. The app integrates with your CRM, letting you access contacts and deals with a single click. Incoming calls from existing customers show their names right away, and you can effortlessly save new contacts from calls or messages directly into the CRM.
4. Designed with battery efficiency in mind. The app is highly economical, consuming no more power than standard applications. It also avoids the frequent interruptions seen with other apps, as your smartphone’s OS won’t attempt to close it.

Read more about these and other benefits in the article “Full-fledged business telephony is now right in your smartphone — with the Ringostat mobile app”.

Enhanced options and settings for AI-driven conversation intelligence

Ringostat’s AI-powered conversation intelligence now offers even greater flexibility. This advanced feature acts as your personal assistant, optimizing calls with automatic transcription, translation, and summarisation. It provides actionable recommendations, gauges conversational tone, and captures crucial details, allowing you to efficiently manage your call center different departments or sales teams.

The solution is now with functions you can adjust independently, without needing software developers intervention. Let’s take a look at what has changed.

You can now set up multiple profiles in Ringostat to analyze conversations by various parameters. This is ideal for:

• evaluating different managers based on their specific processes;
• monitoring new hires separately from seasoned employees;
• adapting transcription languages for operations in different countries.

Profiles can be easily toggled on or off with a simple switch.

Second, Ringostat now offers a wealth of new analytics parameters, including:

• forbidden expressions and filler words;
• dialogue quality assessment;
• conversation topics;
• highlights and operator errors.

Third, customization is more flexible than ever. You can select which parameters to use, configure AI profiles for specific call features, and tailor conversation or transcription contexts to align with your processes.

Ringostat AI Supervisor

This year, we introduced Ringostat AI Supervisor, a bespoke AI service tailored to your business. To use it, you simply provide conversation scripts, internal guidelines, and task objectives — no technical specs are required.

AI Supervisor evaluates your sales team’s performance against your chosen parameters. Our case study illustrates how it assesses team performance using 90+ criteria across three scenarios.

Ideal for:

• sales departments;
• technical support;
• marketing teams to grasp trends, lead quality, and audience needs.

What do you get with Ringostat AI Supervisor? 

1. Monitoring 100% of conversations. Unlike a human who can only listen to calls selectively, Ringostat AI Supervisor scrutinizes 100% of conversations, encompassing phone calls, video meetings, and chat exchanges.
2. Time Efficiency. The service transcribes and summarizes conversations, eliminating the need for manual review and highlighting dialogues that need immediate attention.
3. Cost Savings. Ringostat AI Supervisor reduces staffing costs while delivering superior performance by handling the functions of quality control managers and assessors.
4. Universal Language Support. With proficiency in over 50 languages, the AI transcribes conversations in their original language or translates them into English, effortlessly bridging any language gaps.

Chat rooms for websites 

Clients can now effortlessly integrate Ringostat Chat into their websites. Simply:

• use Ringostat Smart Phone;
• activate and configure the chat features, or let our support team handle it.

A chat icon will appear on your website, enabling users to send messages directly to operators via the Ringostat app. Operators can then respond and manage customer information efficiently.

Ringostat Chat goes beyond basic messaging:

1. Centralized management. Handle all communications — chats, calls, SMS — from a single interface, ensuring no message is missed.
2. Customisable appearance. To fit your brand, you can adjust the chat’s design, including language, color, and message templates.
3. Comprehensive analytics. Access detailed stats on chat interactions, including message content, operator performance, and response times.

Power Dialer

The latest update to Ringostat’s Power Dialer revolutionizes outbound call centers by minimizing time spent per call. Here’s how it works:

• campaigns are created and loaded with customer numbers via the Ringostat account;
• integrates with CRM for auto-dialing from your database;
• on pressing “Play,” the system automatically dials, letting operators focus on conversations;
• the Power Dialer pauses after each call, allowing for easy note-taking. It can be paused at any time.

With Power Dialer, you save up to 7 seconds per call, a significant gain when reaching out to hundreds of clients.

Report for Marketers

Ringostat now offers a dedicated report for marketers, providing insights beyond call data. Available in the Analytics section, this report highlights:

• lead dynamics;
• plan fulfilment;
• lead distribution by advertising channels;
• conversion rates.

A Lead is defined as a user who engages through calls, Ringostat Messenger, or online forms during the specified period. 

This report helps you evaluate which marketing efforts drive leads, assess the effectiveness of various ad sources, and present precise results to management.