Does your team often work away from the office and need to stay in touch with customers via smartphone? Ringostat has a powerful solution for you. Meet a full-fledged business telephony that fits your pocket and won’t “freeze” your phone. The Ringostat Smart Phone mobile application makes it convenient to handle calls wherever you are: on a business trip, on the road, in a client’s office, or at a facility.
Ringostat Smart Phone is a convenient cross-platform app for calls, chats, work in CRM and with access to real-time analytics. The solution is perfect for call centers, sales and support departments, etc.
It now works on Android smartphones and will soon be available on iOS. Simply install the app via the link, enter your username and password, or authorize through your Google account. So, you can use all the desktop version features on your smartphone. Whether you’re at your laptop or not, it makes no difference. Communication with clients will be as high-quality and comfortable as if you were in the office. You’ll also always have useful customer data at your fingertips, helping to speed up the sale.
Who will benefit from the Ringostat mobile app
In numerous business sectors, employees frequently operate without direct access to computers or laptops while remaining in constant communication with clients and colleagues. This is particularly pertinent for industries where mobility is paramount, including:
- logistics firms reliant on freight forwarders;
- real estate agents conducting property viewings;
- and professionals who regularly travel for client meetings or business trips.
Secondly, small enterprises that are still establishing their operations often face unique challenges. These businesses may lack the resources for a fully-fledged call center where operators provide mutual support. Instead, each employee typically wears multiple hats, handling tasks such as order processing, goods receipt, and dispatch. Consequently, employees may frequently be away from their computers yet still need to efficiently manage and respond to incoming requests.
In all these scenarios, it is crucial for the business that employees can:
- communicate seamlessly with clients from any location;
- remain integrated within the company’s business telephony network, ensuring that calls are recorded and can be easily transferred as needed.
Why alternative solutions fall short
Let us examine how businesses have previously attempted to address these challenges. One prevalent approach has been using mobile versions of desktop SIP applications. However, these applications require a constant online connection to function effectively. While maintaining this connection is manageable on a desktop, mobile versions encounter significant issues:
- excessive battery drain;
- the smartphone’s tendency to close the application to conserve power.
Alternatively, some solutions record calls made or received via a smartphone. Yet, a notable drawback is that these systems record all conversations indiscriminately — both professional and personal. Furthermore, modern smartphone operating systems often do not support such features due to stringent security protocols, with iOS, in particular, offering no compatibility whatsoever.
Ringostat also offers the FMC (Fixed Mobile Convergence) service in collaboration with mobile operators. This solution provides employees with specialized SIM cards, ensuring all their calls are routed through a virtual PBX and recorded in its reports. However, this service is limited to a select number of mobile operators and is not available in many EU countries.
Moreover, the solutions mentioned above have a significant drawback: they address only telephonic communications. In reality, customer interaction extends beyond just calls. An ideal solution should encompass a broad range of communication channels to meet business needs fully.
9 features that make the Ringostat mobile app indispensable
The app incorporates nearly all the functionalities of the desktop version. Users can make calls with a single click and transfer calls to colleagues. It facilitates communication through a unified interface, integrating with chat rooms on your website and various messaging platforms such as Telegram, Viber, and Messenger. You can also monitor real-time site visitors who have previously contacted you, gain valuable insights into incoming calls, and much more. In essence, it offers a significantly broader range of capabilities compared to other solutions.
The app is designed to conserve your smartphone’s battery life. Are you concerned about infrequent charging opportunities? Rest assured — this app is highly efficient and uses no more power than other applications. Unlike the previously mentioned solutions, your device’s operating system will not attempt to close the app. Even when your smartphone is in power-saving mode, the Ringostat Mobile App remains operational, ensuring you always stay connected.
The Ringostat mobile app performs exceptionally well over mobile internet, enabling you to establish a “mobile office” from virtually any location with network access. To fully leverage the app’s capabilities, you require a smartphone, a reliable internet connection, and access to your account. Mobile internet facilitates high-quality data transmission, ensuring crystal-clear sound and dependable communication.
The app includes features to address internet connectivity issues. When transitioning from Wi-Fi to mobile data, users remain seamlessly logged in. Should you experience an offline period, you will receive notifications for missed calls and messages upon reconnecting. Additionally, these interactions are meticulously recorded and stored within the app for later review.
Like the desktop version, it is fully integrated with CRM systems. The application will immediately “pull up” the customer’s name on an incoming call — if the customer has already been added to the database. You can save in CRM contacts of customers who write and call. Or you can go with one click to the contact and transaction during the call — if you have its CRM mobile version installed on your phone.
There are no additional costs, such as separate corporate SIM cards, additional telephony packages, or intricate integrations. You use a single phone number for office-based and remote team members.
The app consistently displays notifications for incoming calls, missed calls, and messages, leveraging online push notification services to ensure seamless interaction between customers and telephony.
There’s no need for additional access or cumbersome registration processes. You can operate with the same credentials used for the Ringostat interface, streamlining your experience.
Most importantly, Ringostat is responsible for the app’s quality and customization, unlike when you download a third-party solution independently and need to know who to contact with questions. Our tech support responds to customer messages within 2 minutes and will always help with customization.
How to connect the mobile version of the Ringostat app
To connect the application, you must use the Ringostat virtual PBX. Each company is allocated three user licenses for the application, with both the desktop and mobile versions counting as a single license for the same user.
Navigate to the Ringostat Smart Phone page, scroll to the section detailing Ringostat Mobile, and download the app. Once installed, log in with your existing credentials, and you’re all set to begin.
