Remote work has become the new norm for many companies, but alongside its benefits, it also creates unique challenges for sales department managers. This is primarily due to the lack of systems that allow real-time monitoring of remote team effectiveness. In this article…
When a customer can’t get through to your company for the fourth time in a row, they stop calling. A week later, this same customer signs a deal with a competitor worth tens of thousands of dollars. Your sales department is simply handing profits to competitors, and…
For running an online business, having the right priorities is crucial. Today, most companies invest in emotional marketing, trying to reach the largest possible audience and establish close connections with them. Because of this, metrics like engagement, social media…
Every manager knows that losing control over their sales team’s performance puts targets at risk. When part of your team works remotely, oversight becomes even more challenging. How do you know if an employee is genuinely available, or if they’ve simply set their…
7 Hidden Reasons Why Managers Miss Client Calls
May 19, 2025
Imagine this: a customer who couldn’t reach you is now taking their money to your competitor. And you don’t even know how many such customers you’re losing every single day. So why do companies keep missing calls? And more importantly, how can you prevent losing…
Business Communication Security: Ringostat Achieves Latest ISO/IEC 27001:2022 Certification
April 3, 2025
Ringostat has become the business communications platform to receive the latest version of the international information security standard — ISO/IEC 27001:2022 certification. This is an additional confirmation that we protect our customers’ data to the highest…
5 Requirements for Call Centers and Sales Departments in 2024
November 5, 2024
Mobile communication became a real breakthrough for businesses many decades ago. However, it soon became apparent that its functionality was insufficient for effective operations. Instead, virtual telephony provided entrepreneurs with all the necessary tools: voice menus…
What is FCR, how to increase it and close deals faster
October 24, 2024
According to a CX SQM study, 95% of customers continue cooperating with companies that resolve their requests during the first call. Address client needs right away, and you’ll increase customer loyalty and accelerate sales. But how to do it? Focus on your call center…
6 functions to increase sales rep productivity
October 18, 2024
A sales rep’s productivity is the ratio between sales metrics and the resources they use to achieve these metrics. The less time and effort an employee needs to achieve their goal, the higher their productivity, leading to better sales and higher company revenue.
7 ways to build a personalized customer experience
October 9, 2024
According to Hyken’s research, 81% of customers prefer to shop with companies that personalize their experience. Moreover, 70% appreciate that employees know about their previous interactions with the company. However, not all businesses consider this level of service…
Ringostat has elevated its AI-powered conversation intelligence for sales teams and call centers. The solution, already a game-changer in performance analysis, now offers fully customizable speech analytics. Businesses can set tailored evaluation criteria for different…
According to research by Selling Power, 48% of sales managers are afraid to make cold calls. There are several reasons for this fear. Firstly, initiating the first contact with a stranger is challenging. Secondly, there are biases regarding the effectiveness of this tool.
Using Email Signatures as a Marketing Tool: Ideas for Generating Leads and Promoting Business
June 4, 2024
Have you ever thought of how the footer of your email can influence your business? Absolutely, you can end your email messages with something like “Best regards” and your name next to your title. But is that enough in a world where everyone is vying for attention? In…
“No way! Our business is not Google or Amazon, and we don’t have the same budgets. Besides, our company doesn’t even have programmers”. This is roughly what some entrepreneurs think when it comes to implementing AI. All of this is the result of misconceptions…
It was only a year ago that Ringostat introduced artificial intelligence for analyzing phone calls. Since then, we have seen many examples of successful use of the tool by various companies. Now we are training our artificial intelligence to meet the needs of a particular…
Epsilon found that consumers are 80% more likely to purchase when a brand offers personalized experiences. This data-driven approach increases the likelihood of purchases and enhances subscribers’ overall satisfaction. This article by Canary Mail aims to provide…
Ultimate Google Ad Assets tutorial to safeguard your ad campaigns
February 6, 2024
Those working with Google Ads are familiar with the fact that the advertising system often undergoes various changes – from interface updates to introducing new features. Advertisers typically receive notifications about the most significant changes via email or account…
Top 10 Tips on Using Contextual Advertising in Tourism
January 15, 2024
Entering the market for a new company, regardless of the industry, is a complex undertaking that requires careful analysis. Contextual advertising in tourism is one of the most effective ways to attract potential customers. But you need to understand how to set it up…
Despite the popularity of social networks, most Ukrainians turn to Google when searching for clothing, cosmetics, manicure services, or hotels. Having an online presence in the form of a website is a mandatory condition for a business aspiring to grow. But what should this…
Building a strong online presence is more important than ever before. With the rise of digital media and connected customers, companies must ensure their content effectively reaches its intended audience. This article from Kevin Dam, CEO and Founder of Aemorph, will provide…