Call requests through forms, messages from the website chat, inquiries from Messenger and Telegram — each customer chooses their preferred communication channel. But for businesses, this creates chaos. Managers constantly switch between windows and tabs, some information gets lost, and some inquiries remain unanswered. The company leadership doesn’t see what is going on — how many leads came in, how quickly they were answered, or whether the deal was closed. Ringostat Chat solves this problem. All inquiries from different channels are gathered in a single interface with telephony, CRM, and analytics. Managers handle all requests in one app, while supervisors see the complete picture.
Ringostat Chat — an Omnichannel Widget for Customer Communication
Ringostat Chat combines online chat, Viber, Telegram, Messenger, and SMS. Customers can choose their preferred communication method, and you see all inquiries in one system.
After the installation, the Ringostat multi-widget appears as an animated icon on your website. A visitor clicks it to open a form and selects a way to contact you: a call request, an online chat, or a messenger.
How does it work? A customer’s message immediately appears in Ringostat Smart Phone — the app for managers to make calls, chat in messengers, and work with CRM. No need to switch between different programs or constantly monitor separate tools.
Managers see not only the message, but the full context: where the customer came from, which pages they viewed, whether they’ve written or called before. This enables personalized responses without unnecessary questions.
Every conversation conducted through the unified Ringostat multi-widget automatically becomes part of the overall communication history and is stored in the system. Managers always have access to the complete picture on the Insider tab of the app. Supervisors see analytics across all channels in one report.
Instead of assembling your business communication system like a puzzle, you get a ready-made solution where chat, messengers, telephony, CRM, and analytics work as a single mechanism.
What You Get with Ringostat Chat
A Unified System Instead of Chaos
When managers have to switch between messengers, online chat apps, call software, and CRM, some inquiries get lost, and message responses are delayed. This is especially painful for text communication — customers expect quick responses, and if there are none, they choose a competitor who provides information faster.
With the Ringostat Chat multi-widget, all inquiries are displayed in one interface of the Ringostat Smart Phone app.
Now there’s no need to jump between tabs. In one app, you can respond in chat or messenger, call a customer with one click, or send an SMS.
Managers immediately see all inquiries from different channels and respond faster. Specifically, user issues are resolved 3–5 times faster than through email or social media. This is especially important for capturing hot leads who are ready to buy right now. According to Help Scout data, 53% of customers abandon online purchases if they can’t quickly find answers to their questions. In competitive niches, the one who responds faster wins.
No Lead Gets Lost
Many teams work remotely: at home, on the road to the warehouse or post office, during business trips and meetings. Sometimes inquiries come in outside business hours. Therefore, some requests may remain unanswered or get lost between different channels. Lost inquiries mean lost profits. If just 2-3 requests are lost daily, that’s 60-90 potential customers per month and over a thousand missed deals per year.
Ringostat Chat records and stores all messages and calls as a unified communication history. Even if managers work from mobile devices, all calls and chats remain in the system. Every inquiry is documented — you can always check the exact response and its time.
More Customers Without Additional Costs
Sometimes visitors browse the website but don’t call — not everyone finds it convenient to phone during work hours or in the presence of others. For example, a patient may be embarrassed to call a clinic to discuss a delicate problem, but they’ll easily do it in a chat. A customer can’t discuss a planned purchase aloud at the office, but can quickly write a question.
Chat captures those who don’t want to call and converts them into leads. According to Invesp data, it increases website conversion by 20%. Forrester research shows even higher results — 40% increase in conversion and 48% increase in revenue per hour.
Proactive chat messages can stop 60-70% of purchase abandonments. For example, in e-commerce, a buyer browses product pages, compares, and hesitates about completing a purchase. A quick response to key questions about the advantages of a specific product or service can be the deciding factor in making a purchase.
Convenience and Scalability
Chat from one provider, telephony from another, messengers from yet another — you need to integrate all programs, train the team on multiple interfaces, and pay several bills.
Ringostat’s all-in-one solution works as a single mechanism. No need to connect and configure dozens of different services. Just add the script to your website, configure the widget in the dashboard, work in the Ringostat app, and get reports in one system. If questions arise or you need help, you can contact the support.
Ringostat Chat is easily and quickly customized to your brand — change colors, fonts, quick message button texts, and set up multilingual support with automatic display of texts in the required language.
Full Control for Supervisors
With inquiry sources analytics (telephony, chats, messengers) scattered across different systems, it’s difficult to assess the overall team effectiveness and understand which channels bring the most sales.
However, 360° analytics show the sales or support department’s effectiveness across all communication channels in one report. You see how many requests come through chat, what percentage of inquiries convert into deals, and how much money each conversation brings. You can track each employee’s average response time and understand where customers are being lost.
You see managers’ chat communication effectiveness in Ringostat reports, alongside data about phone calls and messenger correspondence.
You can compare the traffic sources that convert better through chats to those working better with calls and optimize your advertising budget.
Ringostat’s AI analytics also evaluates the quality of conversations and calls without manual intervention. The artificial intelligence-based system analyzes all conversations, identifies manager errors, and suggests how to improve service. Instead of spending hours listening to recordings, you see the problematic dialogues immediately.
Who Will Find Ringostat Chat Useful
Ringostat Chat is designed for small and medium-sized businesses that actively work with customers online and need a convenient tool for quick communication.
The omnichannel website chat will also be appreciated by businesses that:
- don’t want to lose inquiries;
- aim to increase website conversion;
- want to optimize the way the sales department works to spend less time while achieving more;
- need to control customer service quality.
The solution fits various industries: e-commerce, real estate, healthcare, automotive, B2B services, SaaS, and more. Regardless of the niche, Ringostat Chat helps businesses stay in touch with customers through their most convenient channels, without spreading resources thin managing dozens of different systems.
Let’s also consider the benefits each company department gets from using Ringostat Chat:
- Business owners and managers get full control over inquiry handling quality, even when teams work remotely. Clear analytics for each communication channel help identify where customers are lost and reallocate resources to where they bring the most sales.
- Sales department captures hot customers at the moment of highest interest. Managers can make instant calls directly from the dialogue to settle complex questions and switch to a CRM with one click.
- Support department can serve 3–5 customers from different channels simultaneously and respond faster thanks to ready-made templates. They can also conveniently exchange media files and documents directly in chat.
- Marketers get data about traffic sources and visitor behavior through analytics. Chat increases website conversion by 20-40% without additional advertising costs.
Why Choose Ringostat Chat Over Other Solutions
Typically, businesses use separate services for each communication channel — one for chat, another for telephony, a third for messengers. This creates chaos: data is scattered across different systems, managers switch between tabs, and supervisors don’t see the full picture.
Unlike other solutions where chats and telephony are separated, Ringostat offers a unified business communication ecosystem in a convenient app for managers and supervisors.
All communication — chats, calls, messengers — in one interface. Managers respond to messages, call customers, or send SMS without leaving the app. Supervisors see unified analytics across all channels and can compare the effectiveness of chat and telephony for different traffic sources.
One tool, one configuration system, one support service. Instead of integrating a bunch of services, you get a ready-made solution where chat, telephony, CRM, and analytics already work together.
How to Connect Ringostat Chat
To connect Ringostat Chat, go to the website page via this link or click the button above.
Getting started with the widget is simple: just add one script to your website and configure the basic parameters in your personal dashboard. No complex integrations or special technical knowledge required.
The widget can be easily adapted to your needs: choose colors and fonts that match your brand style, add ready-made phrases to start conversations, and set up the required interface languages.
The Ringostat team is always ready to help with setup and answer your questions.
If you need a consultation about Ringostat Chat capabilities for your niche, contact us, and we’ll suggest optimal settings.
