Phone numbers, messengers, contact forms — website visitors typically have multiple ways to reach out, but most leave without ever making contact. Calling isn’t convenient for everyone, especially during work hours or when others are around. Contact forms feel like messages sent into the void — you never know when you’ll get a response, or if you’ll get one at all. Not everyone uses the suggested messengers. Live chat solves this problem. Customers can write immediately and get an instant response — right here, right now. This isn’t just convenient; it directly impacts sales numbers.
What is Ringostat Chat
Ringostat Chat is a custom website chat that seamlessly integrates into your communication strategy.
This isn’t a separate tool, but a component of your complete communication system from Ringostat. Ringostat Chat is part of the Ringostat multi-widget, alongside callback and messengers. No need for multiple widgets on your site — for example, separate ones for callback and chat — everything is accessible through one button.
Customers see one communication widget on the site and can choose the most convenient way to communicate — write in chat, order a call, or switch to your corporate messengers. Everything in one place, without customers having to search for contacts across the entire site.
Every conversation automatically becomes part of your overall communication history. Managers see the complete picture of communications and activity on the Insider tab of the Ringostat Smart Phone app. And executives get analytics across all channels in one report.
Instead of assembling a communication system from separate parts, you get a ready-made solution where everything works as a unified mechanism.
How Ringostat Chat Works
The communication process through Ringostat Chat is extremely simple for both customers and your managers.
For the Customer
The widget appears on the site as a convenient button in the corner of the screen. When a customer clicks the button, the Ringostat multi-widget unfolds with different communication channels, including callback, Messenger, Viber, Telegram, and chat.
Customers can immediately start typing their question or choose one of the suggested ready-made templates. For example, “Want to know the price” or “Need a consultation.” This helps customers formulate their request, making the first contact simpler and faster.
If a customer returns to the site later, they don’t lose previous conversations — all dialogues are saved, and they can continue communicating with the manager from where they left off, without explaining the essence of their question or the context of previous communication again.
For the Manager
Messages from customers immediately appear in Ringostat Smart Phone — the same app where managers take calls and messages from messengers, and also work with CRM. No need to switch between different programs or constantly monitor a separate service.
The manager sees not only the text of the message that arrived in chat, but also the full context: where the customer came from, which site pages they viewed, whether they previously wrote or called. This allows for personalized responses and avoids asking the customer again about what’s already known.
Important: No message from any communication channel gets lost or missed, because they’re all stored in one window of the Ringostat Smart Phone app. Customers don’t need to wait hours for a response while the manager finds time to check social networks or messengers — the response will be instant.
Benefits of Ringostat Chat for Business
Ringostat Chat doesn’t just add another communication channel — it systematically improves customer communication and increases business efficiency. Essentially, it’s a tool that directly impacts your revenue through two key mechanisms:
- Preserving every lead = preserving money. Every potential customer who leaves your site without making contact is lost revenue. Chat minimizes these losses: customers can ask questions instantly without searching for phone numbers or filling out forms. Even if they write at night, auto-responses maintain contact until morning. Result — significantly fewer visitors leaving the site without interaction.
- Faster lead processing = more deals in the same time. Before starting a conversation, managers see customer context: traffic source, pages viewed, and previous communication history. No need to waste time clarifying basic information; instead, you can immediately move to solving customer needs. Plus, automatic messages and templates speed up standard operations. More quality dialogues per workday = more sales.
Beyond direct revenue impact, Ringostat Chat improves daily work processes and customer interactions at all levels.
- Instant communication. Customers don’t have to search for your phone number, order and wait for a call, or worry whether their completed contact form reached you. This is especially important for hot leads who are ready to buy right now. In competitive niches where customers compare several options, whoever responds faster wins.
- Increased website conversion. Live communication reduces bounce rates and increases purchases. When people can immediately clarify product or service details, they more often decide in favour of purchasing. For example, a customer has already added an item to their cart but hesitates with checkout — a quick answer to a question about warranty or delivery terms could be the decisive factor in completing the purchase.
- Unified history of all communications. In the chat window, managers see not only the current message, but also the history of all chat appeals from the customer. They can also click once to go to CRM to get the complete history of calls, SMS, messenger correspondence. This allows for personalized service without asking the customer again about what they’ve already told you.
- Simple implementation. No need to train the team on new tools — chat works in the same Ringostat Smart Phone app your managers already use. Setup takes minutes, not days or weeks.
- Universal usage. Chat works equally well on computers, tablets, smartphones — in all popular browsers. Your customers can write from any device.
Additional Ringostat Chat Features
Ringostat Chat is a thoughtfully designed tool that accounts for all important business needs: from quick connection and setup to spam protection. Let’s look at additional features that will make your customer work truly effective.
- Quick setup. Chat connects in just minutes — simply copy the code to your site and configure basic parameters in your Ringostat personal account. No complex integrations or technical knowledge needed.
- Smart auto-responses. Set up different messages for working and non-working hours. For example, a customer who writes at night immediately gets the message “Thanks for reaching out! We’ll respond in the morning at 9:00 AM,” and the manager sees the request as soon as they come to work.
- Contact data collection. Before starting a conversation, chat can ask the customer to provide name, phone, email. This way you get not just anonymous messages, but full contacts for further work.
- Message templates for quick start. No need to think about how to start a conversation — customers can choose a ready option: “Want to order a service,” “Need consultation,” “Have a question about price.”
- Brand personalization. Change colors, fonts, button texts — chat will look like a natural part of your site. You can also set up chat multilingual support with automatic display of texts in the needed language.
- File sharing and emojis. Customers can send product photos, error screenshots, or documents. Thanks to emojis, communication can be lively and friendly.
- Reliable operation. Chat doesn’t slow down your site — it loads only when the customer opens the communication window. It also automatically restores connection during internet failures.
Why Ringostat Chat is Better Than Third-Party Solutions
Most companies assemble their communication system like a puzzle — chat from one provider, telephony from another, analytics from a third. Result: constant integration problems, different interfaces for training employees, multiple bills to pay, multiple support channels for solving problems.
Ringostat Chat works differently — as part of a unified ecosystem where all tools are designed to work together. Managers no longer need to switch between different tabs for chats, telephony, messengers, and CRM. All communication is unified in a single interface of the mobile or desktop app — here you can respond in chat, make calls, send SMS. Everything at hand, and nothing gets lost.
You also see chat effectiveness as a communication channel in Ringostat reports — alongside call and message data. Specifically, you can compare which traffic sources convert better through chat versus phone calls, and optimize advertising budget accordingly.
Everything is simple and convenient — you connect one script to your website, configure it in one account, work in one app, and get reports in one system. And if questions arise or settings are needed, you contact one Ringostat support service, not several different providers. This saves time and nerves.
Who Will Find Chat Useful?
For Sales Department Managers: Increasing Team Efficiency
Alexander manages a team of 8 managers and needs tools to control their work with leads. It’s important for him to know who on the team works most effectively with chats, which communication techniques give the best results, and how to train weaker employees.
How chat helps?
The system stores all dialogues linked to specific managers. Alexander can analyze who closes deals faster through chat, which phrases and approaches work best. He sees conversion statistics for each employee: how many chats converted to real sales.
Result
Alexander creates a database of the most successful dialogues for training newcomers, identifies the most productive chat techniques, and increases the team’s average conversion from 12% to 18%. Weaker managers learn from the best examples, and strong ones get additional motivation through transparent efficiency metrics.
For Business Owner: Control of Money Flows and Process Optimization
Marina manages a chain of auto service centers. For her, it’s critical to understand: how many potential customers are lost due to slow team reaction, are managers working effectively? And how to improve the company’s reputation through service quality.
How chat helps
The system provides complete analytics across all dialogues. Marina sees how many leads come through chat, what percentage convert to deals, how much money this brings. She can track each employee’s average response time, read problematic dialogues and understand where customers are lost. Separate analytics show which advertising sources generate the most active chat users.
Result
Marina discovers that on weekends, 30% of appeals remain without quick response, costing her 15% of potential profit. She sets up auto-messages and redistributes work hours. Profit from online channels grows by 20%, and service reviews improve.
For Manager: Personalized Service with Dialogue History
Oleg, an IT company manager, receives a message in chat. The visitor’s name looks familiar — it seems this customer already reached out a month ago with questions about CRM system.
How chat helps
Oleg immediately sees the history of previous conversations in the same window. It turns out the customer was then interested in telephony integration, and now returns with questions about tariffs. Oleg can continue the conversation from where it stopped and offer personalized terms.
Result
The customer feels remembered and valued as an individual, not just another visitor. Trust grows, the deal is closed faster.
For Customer: Quick Response When Time Matters
Anna is choosing an air conditioner on a store website. The old one broke, and it’s hot outside. She wants to buy an air conditioner today, and she only has an hour to choose — then work meetings until evening. Before buying, she needs to ask the seller several clarifying questions — whether this model fits her apartment size, whether delivery is possible today to a certain city district.
If Anna doesn’t get an immediate response, she’ll buy from a competitor. And calling is inconvenient — there are many people around.
How chat helps
Anna sees the “Start dialogue” button right on the site, writes her question and gets a response from the manager in 1-2 minutes. All this without searching for numbers, making calls and conversations, or email correspondence.
Result
Anna quickly places an order right here, and the store doesn’t lose a sale.
Conclusion
Ringostat Chat doesn’t just add another communication channel to your site. It systematically improves customer work, increases conversion, and gives you a competitive advantage where it’s most needed — in response speed to requests.
Test how chat works in your niche. See how customers react to instant response capabilities. Evaluate how much this simplifies your managers’ work.
