Phone numbers, messengers, and contact forms give website visitors several ways to reach out — yet most leave without making contact. Calling isn’t always convenient, especially during work hours or in public. Contact forms often feel like messages sent into the void — you never know when, or if, you’ll get a response. And not everyone uses the suggested messengers. Live chat solves this problem. Customers can start a conversation instantly and get a real-time response, right where they are. This isn’t just convenient, but directly impacts sales.
What is Ringostat Chat
Ringostat Chat is a custom website chat that seamlessly integrates into your communication strategy.
It isn’t a standalone tool but a component of your complete communication system from Ringostat. Ringostat Chat is part of the Ringostat multi-widget, along with callback and messengers. There’s no need for multiple widgets on your site — for example, separate ones for callback and chat. Everything is accessible through a single button.
Customers see a single communication widget on your site and can choose the most convenient way to connect — start a chat, request a call, or switch to your corporate messengers. Everything is in one place, without the need to search for contacts across the site.
Each conversation automatically becomes part of your overall communication history. Managers see the full picture of interactions and activity in the Insider tab of the Ringostat Smart Phone app, while executives receive analytics across all channels in a single report.
Instead of piecing together a communication system from separate tools, you get a ready-made solution where everything works as unified mechanism.
How Ringostat Chat Works
The communication process through Ringostat Chat is extremely simple for both customers and managers.
For the Customer
The widget appears on the site as a convenient button in the corner of the screen. When a customer clicks it, the Ringostat multi-widget unfolds, displaying different communication channels, including callback, Messenger, Viber, Telegram, and chat.
Customers can immediately start typing their question or select one of the suggested ready-made templates, such as “Want to know the price” or “Need a consultation.” These templates help customers formulate their request, making first contact faster and easier.
If a customer returns to the site later, previous conversations are kept— all dialogues are saved, allowing them to continue the conversation with the manager from where they left off, without needing to repeat the context or details of their previous questions.
For the Manager
Messages from customers appear instantly in Ringostat Smart Phone — the same app where managers handle calls, messages from messengers, and work with CRM. There’s no need to switch between programs or monitor separate services.
Managers see not only the incoming message but also the full context: where the customer came from, which site pages they visited, and whether they previously contacted you. This enables personalized responses and prevents asking the customer to repeat information.
No message from any channel is lost, because all communication is stored in a single window within the Ringostat Smart Phone app. Customers receive instant responses, without waiting for the manager to check social networks or other messaging services.
Benefits of Ringostat Chat for Business
Ringostat Chat doesn’t just add another communication channel — it systematically improves customer communication and increases business efficiency. Essentially, it’s a tool that directly impacts your revenue through two key mechanisms:
- Preserving every lead = preserving money. Every potential customer who leaves your site without making contact is lost revenue. Chat minimizes these losses: customers can ask questions instantly without searching for phone numbers or filling out forms. Even if they write at night, auto-responses maintain contact until morning. Result — significantly fewer visitors leaving the site without interaction.
- Faster lead processing = more deals at the same time. Before starting a conversation, managers view the customer’s context, including traffic source, pages viewed, and previous communication history. No need to waste time clarifying basic information; instead, you can immediately move to solving customer needs. Additionally, automatic messages and templates streamline standard operations. More quality dialogues per workday = more sales.
Beyond direct revenue impact, Ringostat Chat improves daily work processes and customer interactions at all levels.
- Instant communication. Customers don’t have to search for your phone number, place an order, and wait for a call, or worry whether their completed contact form has reached you. This is especially important for hot leads who are ready to buy right now. In competitive niches where customers compare multiple options, the first to respond typically wins.
- Increased website conversion. Live communication reduces bounce rates and increases purchases. When people can immediately clarify product or service details, they are more likely to decide in favour of purchasing. For example, a customer has already added an item to their cart but hesitates with checkout — a quick answer to a question about warranty or delivery terms could be the decisive factor in completing the purchase.
- Unified history of all communications. In the chat window, managers see not only the current message, but also the history of all chat appeals from the customer. They can also click once to access CRM and view the complete history of calls, SMS, and messenger correspondence. This allows for personalized service without asking the customer again about what they’ve already told you.
- Simple implementation. No need to train the team on new tools — chat works in the same Ringostat Smart Phone app your managers already use. Setup takes minutes, not days or weeks.
- Universal usage. Chat works equally well on computers, tablets, smartphones — in all popular browsers. Your customers can write from any device.
Additional Ringostat Chat Features
Ringostat Chat is a thoughtfully designed tool that addresses key business needs, from quick setup and connection to spam protection. Here are additional features that make customer communication more effective:
- Quick setup. Chat connects in just minutes — simply copy the code to your site and configure basic parameters in your Ringostat personal account. No complex integrations or technical knowledge needed.
- Smart auto-responses. Set up different messages for working and non-working hours. For example, a customer who writes at night immediately gets the message “Thanks for reaching out! We’ll respond in the morning at 9:00 AM,” and the manager sees the request as soon as they come to work.
- Contact data collection. Before starting a conversation, chat can ask the customer to provide their name, phone number, and email. This ensures you get full contact information, not just anonymous messages.
- Message templates for quick start. Customers can choose from ready-made options such as “Want to order a service,” “Need consultation,” or “Have a question about price,” so they can start the conversation immediately.
- Brand personalization. Change colors, fonts, button texts — chat will look like a natural part of your site. You can also set up chat multilingual support with automatic display of texts in the needed language.
- File sharing and emojis. Customers can send product photos, screenshots, or documents. Emojis make communication friendly and engaging.
- Reliable operation. Chat doesn’t slow down your site — it loads only when the customer opens the communication window. It also automatically restores connection during internet interruptions.
Why Ringostat Chat is Better Than Third-Party Solutions
Most companies build their communication systems like a puzzle — chat from one provider, telephony from another, analytics from a third. The result: constant integration problems, multiple interfaces to train employees on, several bills to pay, and different support channels for troubleshooting.
Ringostat Chat works differently. It is part of a unified ecosystem where all tools are designed to work together. Managers no longer need to switch between tabs for chats, telephony, messengers, and CRM. All communication is consolidated in a single mobile or desktop app, allowing you to respond in chat, make calls, and send SMS. Everything at hand, and nothing gets lost.
You can also track chat effectiveness as a communication channel in Ringostat reports alongside calls and messages. For example, you can compare which traffic sources convert better through chat versus phone calls and optimize advertising budget accordingly.
Everything is simple and convenient — connect one script to your website, configure it in a single account, work in one app, and access reports in one system. If questions arise or settings need adjustment, you contact only Ringostat support, not multiple providers. This saves both time and stress.
Who Will Find Chat Useful?
For Sales Department Managers: Increasing Team Efficiency
Alexander manages a team of eight sales managers and needs tools to monitor their work with leads. He wants to know which team members perform best with chats, which communication techniques drive results, and how to train weaker employees.
How chat helps?
The system stores all dialogues linked to individual managers. Alexander can analyze who closes deals fastest through chat, which phrases and approaches work best, and see conversion statistics for each employee — how many chats result in actual sales.
Result
Alexander builds a database of the most successful dialogues for training newcomers, identifies the most effective chat techniques, and increases the team’s average conversion from 12% to 18%. Weaker managers learn from the best examples, while strong performers receive additional motivation through transparent efficiency metrics.
For Business Owner: Control of Revenue and Process Optimization
Marina manages a chain of auto service centers. It’s crucial for her to know how many potential customers are lost due to slow team response, whether managers are working effectively, and how to improve the company’s reputation through service quality.
How chat helps
The system provides complete analytics across all dialogues. Marina can see how many leads come through chat, what percentage convert to deals, and how much revenue this generates. She can track each employee’s average response time, review problematic dialogues, and understand where customers are lost. Additional analytics show which advertising sources drive the most active chat users.
Result
Marina discovers that on weekends, 30% of inquiries receive delayed responses, costing her 15% of potential profit. She sets up auto-responses and adjusts work hours. As a result, revenue from online channels grows by 20%, and service reviews improve.
For Managers: Personalized Service with Dialogue History
Oleg, an IT company manager, receives a message in chat. The visitor’s name looks familiar — the customer had reached out a month ago with questions about the CRM system.
How chat helps
Oleg immediately sees the history of previous conversations in the same window. Previously, the customer was interested in telephony integration; now they return with questions about tariffs. Oleg can continue the conversation seamlessly and offer personalized solutions.
Result
The customer feels remembered and valued as an individual, not just another visitor. Trust grows, the deal is closed faster.
For Customer: Quick Response When Time Matters
Anna is choosing an air conditioner on a store website. Her old unit broke, and it’s hot outside. She wants to buy a new one today, but has only an hour before work meetings. Before purchasing, she needs to clarify several points — whether the model suits her apartment, and whether same-day delivery to her district is possible.
If Anna doesn’t get an immediate response, she’ll buy from a competitor. And calling is inconvenient — there are many people around.
How chat helps
Anna sees the “Start Dialogue” button on the site, writes her question, and receives a response from the manager within 1–2 minutes. All this happens without searching for phone numbers, making calls, or writing emails.
Result
Anna quickly places the order, and the store secures the sale.
Conclusion
Ringostat Chat does more than add another communication channel to your site. It systematically improves customer interactions, boosts conversion rates, and provides a competitive advantage where it matters most — in response speed.
Try Ringostat Chat in your industry. Observe how customers respond to instant messaging capabilities and evaluate how much it streamlines your managers’ workflow.
