How do you imagine the perfect sales representative? The one who does not waste time and communicate with the highest number of customers. The one who remembers all clients by their names. The perfect sales rep can guess their thoughts that help to close the deals easily. It…

Time matters. Time is a priceless treasure. Probably, you heard it a lot of times. The same things work with your call center and sales department. If you don’t distribute the call center volume properly, you just throw spaghetti at the wall hoping it sticks. (I promise my…